FAQs

Frequently Asked Questions

Are you open all year?

Yes, Tiggles & Giggles Childminding Service is open 48 Weeks of the year! However, we are closed on all Bank Holidays. For more information on term times Click Here...
How do I go about signing up?

Each child needs a contract and needs to be completed by their parent/carer. We are now doing contracts online and can be sent to you via email. Any questions whilst completing the form please do not hesitate in contact us on 0208 0505 703, alternatively, Click Here...
What is the youngest age you take on?

Childminding: Ages 3 Months - 5 Years. After School: Ages 3 Years - 8 Years
What changes have been made due to Covid-19?

For information on our COVID safety measures Click Here...
What is classed as emergency care?

Emergency care is when you book in on the day of care required (for fixed hours) or after our cut off point on Monday 1pm (for various hours).
How do you get my child to and from school?

The journey to school can be made by walking or being taken in our family sized car.
How do I know what my child has eaten at nursery?

Tiggles & Giggles uses Baby’s Days App because it is the only system available that allows you as the parent to connect to the system to view information relating to your child, for example you can connect to the system and view your child’s daily diaries, photographs, their overall progress achievement and much more
Can you take on my child if he/she has allergies?

Yes, Tiggles & Giggles will take on your child if they have allergies. A care plan is provided when completing your contract to let us know what actions you take in the case of an emergency and if any medications are needed for the child they need to be provided for the setting before or on your child’s first day.
Where are you based?

We are currently found at 171 Ardgowan Road, Lewisham, SE6 1UZ.
What Schools do you collect from?

Tiggles & Giggles provide drop offs and pick-ups: Torridon Infant School Sandhurst Infant and Nursery School
Can I view the settings?

We'd be delighted to show you around our childminding facility at any time, but unfortunately in the current situation this just isn't possible. Tours of our premise are now only available via a pre-booked appointment. Click here to Book your personal tour. All our visits follow current government guidelines.
How and when do I pay?

Payment is to be made via bank transfer, therefore everything is tracked and monitored. For more information Click Here...
Are the children separated by room and age?

Here at Tiggles & Giggles we do not separate our children. We believe that children of all ages can work well together, and it teaches both the younger and older children, to care, share, be kind, thoughtful and gain an understanding of how unique and individual we all are.
Do I pay if my child does not attend?

Yes, you will be charged.
How do I know how my child has been during the day?

We work in partnership with our parents and our parents are welcome to call as many time as they like during their child's time within our care. Daily update Via text/What's App of the child's daily activities, toileting, meals, sleeps, and any additional information needed to be passed on. The staff also inform parents at the door of the child's day and notify them of anything else they need to know.
Do you accept childcare vouchers?

Yes, we do accept childcare vouchers, when completing the contract please inform us and if needed we can pass on our account numbers for you to gain access. For more information on funding options Click Here...
Where do I find your companies Policy and Procedures?

The Policy and Procedures can be found here...
Do you offer funding?

Yes, please visit our funding page.
What do the fees include?

A morning session includes breakfast, a mid-morning snack and lunch. An afternoon session includes a mid-afternoon snack and tea. A full day includes breakfast, a morning snack, lunch, an afternoon snack, and tea.
What are your mealtimes?

Day-care: Breakfast: 7:30am till 9:00am Snack: 10:00am and 2:00pm, Lunch :12:00pm and Dinner 5:00pm. School Club: Breakfast: 7:30am till 8:30am Light Snack: 5:00pm.
Are you open Bank Holidays?

Tiggles & Giggles Childminding Service is closed for all Bank Holidays. For more information on term times Click Here...
What are your opening times?

Tiggles & Giggles Childminding Service Monday: 7:30am - 6:00pm. Tuesday: 7:30am - 6:00pm. Wednesday: 7:30am - 6:00pm. Thursday: 7:30am - 6:00pm. Friday: 7:30am - 6:00pm. Saturday: Closed Sunday: Closed School Runs Monday - Friday Only (7.30am - 9am) - (3.00pm - 6.00pm).
What are the minimum session requirements?

A minimum booking of two sessions per week is required. This can be offered as two morning sessions, two afternoon sessions or one full day.
Can my child attend for a one-off emergency day care?

Yes, as long as a contract is completed before hand and all placements depend on availability within the Day-care.
Do you accept Student and College Finance?

Yes, we do accept all student and college finance.
How do I make a complaint?

Complaint forms can be found on our website. Please fill in the form Here...
What do I need to provide?

We ask that all our children bring the following items in with them each day. Please ensure all items are clearly named. Please ask your nursery manager about our nursery backpacks for all your little one’s belongings. Two full sets of spare clothes Outdoor shoes/boots Warm suitable coat, gloves, and hat Sun hat for the summer months. Babies and Toddlers Bottles – please label these clearly A comforter if needed (we will take good care of these, we know how important they are) Preferred nappy cream if our cream is not suitable.
Do you do settle ins?

Yes, here at Tiggles & Giggles we offer all our parents a settling in period for their child(ren). The settling in period is made up of three days and is organised upon the completion of contract and essentially before your child’s agreed start date. The first day of the settling in is two hours in the nursery both parent and child. The second day of settling in is one hour with parent and one hour child only and the third day of settling in is two hours on their own. If your child does have difficulty settling the Childminder will work in partnership with the parent and discuss the next steps to ease the child’s transition into home away from home life. There is also the option not to have settling in, but this is down to the individual parents/carers.
Can my child bring their own food in?

At Tiggles & Giggles we aim to protect all our children who have allergens. To avoid any problems in our home we do not allow food to be brought in. Due to their age, they may not be of an understanding to why they cannot have certain foods. All food is prepared on site and made separately from the rest of the meals.
Do I get discount if I have more than one child?

Yes, we do offer sibling discount. For more information the discounts Click Here...
Can I do additional hours to my fixed contract?

You can book in additional hour care up to 24 hours before care is required however this is at a different price. For more information, please Contact Us...
Do you accept funding?

Yes, we accept funding - Two Year Offer, Nursery Education (Universal Funding) & 30 Hours funding, if there are any other funding, please Contact Us... For more information on funding options Click Here...
Can you offer flexibility?

We try to offer as much flexibility as we can, because we understand that parents may have different childcare requirements.
How are my fees worked out?

Full-Day Childminding: You are invoiced on per calendar bases, we are open for 11 months out the year. (Days in per week X 48 Weeks) / 11 Months = Monthly Invoice After School: You are invoiced based on our daily rate and billed against school's academic term. These payments are made termly. Days in per week X Week's in a School Term = Termly Invoice